Shipping Policy

Order Processing

Orders are typically processed within 3–5 business days, excluding weekends and public holidays, after your order has been received. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Coverage & Methods

We currently ship to most countries worldwide.

Available shipping methods may vary depending on your destination and the products in your order. You can review and select the available shipping options at checkout.

Import Duties & Taxes

All applicable import duties, taxes, and customs fees are included in your purchase price. You will not be charged additional import-related fees upon delivery. PandaVoyage covers these costs to provide a smooth and transparent shopping experience.

Shipping Timeframes

Once shipped, orders usually take 4–10 business days to be delivered. Delivery times may vary depending on the destination, shipping method, customs processing, and carrier conditions.

Tracking details will be provided once your order has been dispatched.

Shipping Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible at support@pandavoyage.com. We will work with the carrier to investigate and resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order. PandaVoyage is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update the address before the order is shipped, but changes cannot be guaranteed once the order has been processed or dispatched.