FAQ

PandaVoyage is a China travel service website designed for international travelers who want to explore China with more confidence, comfort, and local support.

We help travelers discover and book unforgettable experiences across China — including guided tours, custom itineraries, business trips, medical escort services, city experiences, cultural activities, nature journeys, food tours, wellness retreats.

PandaVoyage tours are designed for:

• First-time visitors to China
• Luxury travelers
• Families and couples
• Solo travelers
• Culture and history lovers
• Business travelers
• Medical travelers
• Visitors who want private, guided, or customized China travel support

PandaVoyage focuses on China travel for international visitors. Instead of only listing attractions, we help connect travelers with meaningful experiences, local planning support, custom itinerary options, and practical travel guidance for visiting China.

No. Although pandas are one of China’s most famous travel highlights, PandaVoyage covers many types of China travel experiences, including ancient culture, city tours, landscapes, food, wellness, arts, crafts, photography, festivals, luxury travel, and custom multi-city trips.

Yes. You can browse available tour products, review the itinerary and included services, select your preferred travel date when required, and complete your booking online.

After payment, PandaVoyage will contact you to confirm the details and prepare the next steps for your trip.

Yes. If you cannot find a tour that matches your travel style, you can submit a custom trip request.

We can help design a personalized China itinerary tailored to your interests, preferences, and travel goals. We designed your itinerarybased on your:

• Travel dates
• Destinations
• Group size
• Budget
• Hotel preference
• Travel pace
• Food preferences
• Special interests
• Family, senior, or accessibility needs

You may need to provide:

• Full legal name as shown on your passport
• Passport number
• Citizenship
• Contact number
• Email address
• Travel date
• Number of travelers
• Emergency contact information
• Hotel or pickup location, if applicable
• Dietary, medical, mobility, or special travel requirements

This information helps us arrange transportation, hotels, tickets, guides, travel registration, and other China travel services.

Passport and citizenship information are required for travel arrangements in China, including hotel registration, attraction ticket booking, train tickets, domestic flights, local compliance, and identity verification for certain services.

After your payment is confirmed:

1. We review your booking details.
2. We contact you for any required traveler information.
3. We send confirmation details or contract documents when needed.
4. A travel consultant or support contact is assigned to your trip.
5. We confirm your itinerary, pickup details, guide arrangements, and final travel notes.

You will receive support before your journey begins.

Yes. After your booking is processed, you will receive confirmation information by email or another agreed communication method. The confirmation may include your itinerary, travel date, pickup details, included services, contact information, and any required next steps.

For simple city tours, booking at least 1 to 2 weeks in advance is recommended.

For luxury trips, multi-city tours, festival travel, family travel, private guides, special hotels, high-speed rail, or popular attractions, booking 1 to 3 months in advance is better.

Last-minute bookings may be possible for selected tours, especially short city experiences. However, availability is not guaranteed.

Private guides, vehicles, hotels, train tickets, attraction tickets, and special experiences may require advance confirmation.

Yes. Many PandaVoyage travel products allow you to select your preferred travel date before checkout.

Some dates may still require manual confirmation because guide availability, hotel inventory, transportation schedules, attraction capacity, weather, or seasonal conditions may affect final arrangements.

Yes. You can book a China tour for family members, friends, colleagues, or guests. Please make sure all traveler names and passport details are accurate and match their travel documents.

Yes. A China travel experience can be arranged as a gift. For best results, please provide the traveler’s preferred dates, destination interests, and contact information so we can coordinate the trip smoothly.

A custom China tour is a personalized itinerary created around your travel dates, interests, budget, destinations, travel pace, hotel preference, and special needs.

It is ideal for travelers who want something more flexible than a standard package.

The general process is:

1. You submit your custom trip request.
2. We review your destinations, dates, group size, interests, and budget.
3. We contact you if more details are needed.
4. We prepare a suggested itinerary or travel plan.
5. You review and request changes if needed.
6. Once confirmed, we arrange payment and booking steps.

Helpful details include:

• Arrival and departure city
• Travel dates
• Number of travelers
• Preferred destinations
• Hotel level
• Budget range
• Must-see attractions
• Food interests
• Preferred pace: relaxed, balanced, or packed
• Special needs such as children, seniors, wheelchair access, or dietary restrictions

Yes, there is a consultation fee for custom trip planning, which is used to cover the initial research and itinerary development costs. However, the consultation fee is deducted from the total trip cost if you proceed with booking your custom tour through PandaVoyage.

Service	Fee
15–30 min discovery call	Free
Full custom itinerary planning	$100 + $50 per additional traveler

Yes. For first-time visitors, popular routes may include Beijing, Xi’an, Shanghai, Chengdu, Guilin, Zhangjiajie, Hangzhou, or other major destinations depending on your travel length and interests.

Yes. Luxury travel arrangements may include premium hotels, private transportation, experienced guides, fine dining, cultural experiences, wellness activities, slower pacing.

Yes. PandaVoyage can help plan multi-city China trips using domestic flights, high-speed rail, private transfers, and local guided experiences.

Popular combinations include Beijing–Shanghai, Chengdu–Chongqing, Guilin–Yangshuo, Kunming–Dali–Lijiang, and Zhangjiajie–Fenghuang.

Yes. Slower-paced itineraries are recommended for families, senior travelers, luxury travelers, photography trips, and anyone who prefers deeper experiences instead of rushing between attractions.

Yes. Active travelers can request hiking, mountain scenery, cycling, long walking routes, outdoor photography, adventure-style day trips, and nature-focused experiences where suitable.

Visa requirements depend on your nationality, passport type, travel purpose, destination, length of stay, and current China entry policies.

Some travelers may qualify for visa-free entry or visa-free transit, while others need to apply for a Chinese visa before departure.

PandaVoyage can provide general travel guidance and help prepare trip-related information when needed.

However, visa decisions are made by Chinese consulates, immigration authorities, or official visa centers. Travelers are responsible for obtaining valid travel documents before departure.

Many international trips require a passport with sufficient validity beyond the travel dates. Requirements may vary based on nationality, visa type, airline rules, and entry policy.

Before traveling, check your passport validity with the relevant Chinese consulate, visa center, airline, or official travel authority.

Yes. Children usually need their own valid passport and may need a visa or valid entry permission depending on nationality and current China entry rules.

Family travelers should confirm document requirements for every traveler, including infants and children.

It is recommended to keep your passport secure and have it available when required. Hotels, train stations, airports, some attractions, and official checks may require passport identification.

Keep digital and paper copies of your passport and visa or entry document in a separate place.

Foreign travelers staying in China usually need accommodation registration. Hotels normally handle this registration for guests.

If you stay in a private residence, apartment, or non-hotel accommodation, additional registration steps may be required through local authorities.

No travel company can guarantee entry into a country. Entry decisions are made by immigration officers and official authorities.

Travelers are responsible for having valid passports, visas or visa-free eligibility, travel documents, and any required supporting information.

PandaVoyage can help with many popular China destinations, including:

• Beijing
• Shanghai
• Xi’an
• Chengdu
• Chongqing
• Guilin and Yangshuo
• Zhangjiajie
• Hangzhou and Suzhou
• Kunming, Dali, and Lijiang
• Guangzhou and Shenzhen
• Qingdao, Xiamen, Sanya, Nanjing, Jiuzhaigou, and more

For a first China trip, many travelers choose:

• Beijing for the Great Wall, Forbidden City, and imperial history
• Xi’an for the Terracotta Army and ancient capital culture
• Shanghai for modern city life, skyline views, and shopping
• Chengdu for pandas, tea culture, and Sichuan cuisine
• Guilin and Yangshuo for dramatic karst landscapes
• Zhangjiajie for mountain scenery and glass bridge experiences

Beijing, Xi’an, Nanjing, Luoyang, Chengdu, and Dunhuang are strong choices for travelers interested in Chinese history, ancient dynasties, temples, museums, ruins, and cultural heritage.

Popular nature destinations include Zhangjiajie, Guilin, Yangshuo, Jiuzhaigou, Yunnan, Huangshan, Tibet-related routes, Sichuan mountain areas, and the Meili Snow Mountains region.

Chengdu, Chongqing, Guangzhou, Xi’an, Beijing, Shanghai, Hangzhou, Changsha, and Qingdao are excellent food destinations.

Travelers can explore hotpot, dim sum, noodles, dumplings, Peking duck, street snacks, regional cuisines, tea culture, and fine dining.

Beijing, Shanghai, Chengdu, Xi’an, Guangzhou, Sanya, Guilin, and Hangzhou can work well for families, depending on children’s ages and interests.

Family-friendly trips may include pandas, theme parks, hands-on workshops, scenic boat rides, food experiences, and private transportation.

PandaVoyage offer:

• City tours
• Day tours
• Luxury tours
• Adventure tours
• Nature and landscape experiences
• Animal experiences
• Culture and heritage experiences
• Arts and crafts experiences
• Food and drink experiences
• Wellness and relaxation experiences
• Photography experiences
• Custom China tours

PandaVoyage offer private tours, small-group experiences, and custom arrangements depending on the product.

Please check each tour page for details about group type, duration, destination, itinerary, and included services.

Yes. Private tours are a good option for travelers who want flexible timing, personalized pacing, private transportation, direct guide interaction, and a more comfortable travel experience.

Small-group options may be available for selected products or destinations. Group size and availability depend on the tour date, destination, and service provider.

Yes. Chengdu and surrounding areas are popular for panda experiences.

China also has many rare animals beyond pandas, and PandaVoyage can recommend animal and nature experiences depending on your interests.

Yes. Cultural experiences may include ancient dynasties, museums, traditional architecture, temples, ruins, Sanxingdui culture, the Terracotta Army, old towns, heritage villages, and local traditions.

Yes. Arts and crafts experiences may include calligraphy, paper cutting, tea culture, ceramics, wood carving, traditional painting, embroidery, local workshops, and hands-on cultural activities.

Yes. Food and drink experiences may include food walks, local markets, regional cuisine tastings, tea experiences, cooking classes, Peking duck, hotpot, dim sum, street snacks, and fine dining.

Yes. Wellness-focused trips may include hot springs, tea culture, spa stays, relaxing resorts, traditional wellness experiences, light nature walks, and slower-paced itineraries.

Yes. Photography experiences may include Hanfu photo sessions, landscape photography, old street portraits, city night views, travel photography routes, and scenic viewpoints.

Many PandaVoyage tours include an English-speaking guide. Guide availability depends on the city, date, language request, and tour type.

Yes. You may request guides who speak other languages, such as French, Spanish, German, Japanese, Korean, or other languages.

Availability depends on the destination and travel date.

Airport pickup may be available for selected tours or custom itineraries. You can request airport transfer when booking or submitting a custom trip request.

Yes. Private transportation can often be arranged for airport transfers, city tours, day trips, multi-city transfers, and private driver services.

Train tickets may be included if listed in the tour details or custom itinerary.

China’s high-speed rail network is a convenient option for many multi-city trips, including Beijing–Xi’an, Shanghai–Hangzhou, Chengdu–Chongqing, and other popular routes.

Domestic flights are included only when clearly stated in the tour details or custom itinerary.

For long-distance routes, domestic flights may be quoted separately or added into a custom package.

Hotels may be included in multi-day tours or custom itineraries when clearly stated.

Day tours usually do not include accommodation unless otherwise specified.

Yes. For custom tours, you can request boutique hotels, 3-star hotels, 4-star hotels, 5-star hotels, international brands, local luxury properties, family-friendly hotels, or specific hotel locations.

Inclusions vary by tour. A tour may include guide service, transportation, attraction tickets, selected meals, hotels, activities, train tickets, or domestic flights.

Always check the “What’s Included” section on the tour page or your custom itinerary confirmation.

Exclusions may include international flights, visa fees, travel insurance, personal expenses, optional activities, meals not listed, tips, hotel upgrades, and services not clearly included in the itinerary.

Many travel service prices are calculated per person because costs depend on group size, guide service, transportation, tickets, meals, hotels, and other arrangements.

Gift products and physical items may use standard product pricing instead of per-person travel pricing.

Yes. Custom trip pricing depends on destinations, dates, hotels, transportation, guide availability, attraction tickets, group size, travel season, and special requests.

We will provide a quote based on your confirmed requirements.

We take various payment methods. Including Visa, MasterCard, American Express, and other major credit cards. You can review available payment options during checkout.

Yes, full payment is typically required at the time of booking for most tours and travel services.

Yes. After payment, you should receive an order confirmation or receipt. If you need a specific invoice format, please contact PandaVoyage with your order information.

Date changes may be possible depending on guide availability, hotel policies, ticket rules, transportation schedules, and how close the change is to the travel date.

Additional costs may apply if suppliers charge change fees or if new arrangements cost more.

Itinerary changes may be possible when time and supplier rules allow. Changes may affect price, timing, hotel availability, transportation, and ticket arrangements.

In general, earlier cancellations may be more flexible, while late cancellations, no-shows, same-day cancellations, special ticket bookings, non-refundable hotel rates, supplier fees, service charges, and transaction fees may be non-refundable.

Please review the cancellation policy listed on your tour page or booking confirmation.

If you miss your tour because of late arrival, flight delay, personal reasons, incorrect pickup information, or failure to appear, the booking may be treated as a no-show.

No-shows are usually non-refundable because guides, vehicles, tickets, and supplier services have already been reserved.

Contact PandaVoyage or your assigned travel support as soon as you know about the delay.

We will try to coordinate adjustments where possible, but additional fees may apply for waiting time, schedule changes, missed tickets, or new transportation arrangements.

If weather affects your tour, PandaVoyage will try to coordinate reasonable adjustments when possible.

Options may include schedule changes, replacement activities, or following supplier policies for weather-related cancellations or modifications.

In rare cases, a tour may need to be cancelled or adjusted due to weather, safety concerns, attraction closures, transportation disruption, supplier issues, or force majeure events.

If this happens, PandaVoyage will contact you with available options based on the situation and supplier policies.

China is generally convenient for international travelers in major cities and tourist destinations, with developed transportation, hotels, restaurants, and attractions.

Travelers should still follow local laws, keep belongings secure, protect travel documents, follow guide instructions, and use normal travel safety awareness.

Travel insurance is strongly recommended for international trips to China.

Insurance may help cover medical issues, trip cancellation, flight disruption, lost baggage, emergency assistance, and unexpected travel changes.

PandaVoyage can try to arrange accessibility-friendly travel plans when possible.

Please tell us in advance about wheelchair needs, walking limitations, mobility concerns, elevator requirements, vehicle needs, hotel preferences, medical considerations, or other support requirements.

Yes. Many tours can be adjusted for senior travelers by reducing walking distance, adding rest time, choosing comfortable hotels, arranging private vehicles, and avoiding overly rushed schedules.

Yes. Family-friendly tours can include slower pacing, child-friendly attractions, flexible mealtimes, private transportation, hands-on cultural activities, and hotel arrangements suitable for families.

Please share dietary restrictions before booking, such as vegetarian, vegan, halal, kosher, gluten-free, food allergies, or other needs.

We will try to recommend suitable restaurants or communicate requests where possible, but availability may vary by destination.

In a medical emergency, contact local emergency services, your hotel, your guide, and your travel insurance provider as soon as possible.

PandaVoyage travel support may help coordinate communication or local assistance according to your service arrangement.

Recommended items include:

• Valid passport
• Visa or entry documents, if required
• Comfortable walking shoes
• Weather-appropriate clothing
• Phone charger and power bank
• Travel adapter
• Medication and prescriptions
• Copies of important documents
• Payment cards and some cash in CNY

Credit cards are accepted in many hotels, major stores, and some restaurants, but mobile payment is very common in China.

Travelers should prepare multiple payment options, including an international card, mobile payment setup if possible, and some cash.

PandaVoyage can provide general guidance before your trip on common payment methods in China.

Setup requirements may depend on your phone, card issuer, app version, nationality, and current payment platform rules.

Most travelers can use international roaming, an eSIM, or a local SIM depending on phone compatibility and service availability.

Check with your mobile carrier before departure and make sure your phone supports your preferred connection option.

Some international websites and apps may not work the same way in China.

Travelers who rely on specific communication, email, map, or work tools should research access options before departure and follow local laws.

English is more common in major hotels, airports, international areas, and tourist services, but it may be limited in local restaurants, smaller cities, markets, train stations, and rural areas.

A guide, translation app, or prepared Chinese address can make travel easier.

Spring and autumn are popular seasons because the weather is often comfortable in many regions.

Summer is suitable for families and mountain destinations, while winter can be good for cultural city trips, snow destinations, hot springs, and lower-crowd travel.

Major Chinese public holidays can be very busy, especially Chinese New Year, Labor Day, and National Day.

Hotels, flights, trains, attractions, and restaurants may be crowded or more expensive during peak holiday periods. Early planning is recommended.

Yes. PandaVoyage offer special Chinese gifts such as tea, silk, ceramics, crafts, snacks, cultural souvenirs, and locally inspired keepsakes.

This helps travelers share a piece of China with friends and family without filling their suitcase.

Yes. Depending on product availability and shipping destination, you may order Chinese gifts before, during, or after your trip.

This can help you avoid baggage limits, heavy luggage, and the stress of carrying too many items while traveling.

Delivery options depend on the product, destination country, shipping service, and customs requirements.

When available, PandaVoyage will arrange delivery straight to your home door so your journey stays lighter and simpler.

No. Physical products and travel services may have different shipping, return, cancellation, and refund policies.

Please review the return policy before placing an order.

You can contact PandaVoyage through the website contact form, custom trip request form, email, WhatsApp, or phone call.

For faster planning, include your travel dates, destinations, number of travelers, and main interests.

Yes. You can reach out to PandaVoyage during your trip for assistance with any questions or concerns. Your guide or driver may also help coordinate local arrangements during the journey.

Response time may vary based on time zone, travel season, request complexity, and availability.

Custom itineraries may take longer than simple questions because they require route planning, price checking, and supplier coordination.

Submit a custom trip request with your preferred destination, travel dates, group size, budget, and interests.

PandaVoyage can help create a personalized China travel plan instead of forcing you into a standard package.